This article provides an overview of how to:
- Add an invoice to a contract.
- Remove invoices from a contract.
- Merge contracts;
- Split contracts;
- Delete contracts;
- Change contract start date
- Change contract end date
- Change contract values
To find out how to view the contracts you have, see View your Contracts.
To get started, select Customers (in the top nav bar) then Contracts.
How to change contracts if you are using ScaleXP Invoicing with HubSpot
If you are a ScaleXP Invoicing customer – make almost all your contract changes in HubSpot.
In this case, the ScaleXP Contracts page will reflect the changes made in HubSpot via the sync process.
See details below.
How to change contracts if you are using other ScaleXP CRM plans
In this case, view and manage your contracts mainly on the Contracts page of ScaleXP as described below.
To add an invoice or credit note to a contract:
SXP Invoicing |
Other CRM plans |
Add the invoice in HubSpot using the Invoicing module
This can be
- adding a new one-off or repeating invoice created in HubSpot Invoicing
- linking an invoice that already exists in your accounting system
- creating a credit note in your accounting system and then linking it to an existing invoice or deal
See details in
How to add an accounting invoice to a HubSpot deal
Sync to add to ScaleXP and your accounting system
The current deal value will update automatically to the new invoice total.
The deal end date will change to the latest end date of the included invoices.
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On the contracts page, edit the Contract and delete the invoice.
See details in
How to add an invoice to a contract if you are not using ScaleXP Invoicing
Pending (future) invoices created on this page will not be automatically linked to your accounting system; you will need to
- create them in your accounting system
- match them through Invoice Matching in ScaleXP
The current deal value will update automatically to the new invoice total.
The deal end date will change to the latest end date of the included invoices.
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To modify an invoice associated with a contract
SXP Invoicing |
Other CRM plans |
Modify the invoice or repeating invoice in your accounting system first,
then allow to sync with HubSpot and ScaleXP
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Modify existing issued invoices in your accounting system
Modify future invoices on the Contracts page of ScaleXP
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To remove an invoice or credit note from a contract
This applies to both issued and pending invoices.
SXP Invoicing |
Other CRM plans |
If deleting an existing invoice or repeating invoice, do so in the accounting system, then sync to update HubSpot.
If just removing from the deal, do so in HubSpot Invoicing
- Delete the invoice in HubSpot using the Invoicing module
- Sync to remove from ScaleXP and your accounting system
The current deal value will update automatically to the new invoice total.
The deal end date will change to the latest end date of the included invoices.
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On the contracts page,
- Click the trash can or bin next to the invoice.
- This will move the invoice from the contract but the ‘Issued Invoice’ will remain in ScaleXP. (It will still appear in the Revenue Recognition and MRR reports.)
This applies to both issued and pending invoices.
The current deal value will update automatically to the new invoice total.
The deal end date will change to the latest end date of the included invoices.
Open screenshot in a new tab
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To move an invoice or credit note from one contract to another
This applies to both issued and pending invoices.
SXP Invoicing |
Other CRM plans |
Change customer details in the accounting system first, if required
Then remove from one deal and add to another, as above
The current deal value will update automatically to the new invoice total.
The deal end date will change to the latest end date of the included invoices.
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Change customer details in the accounting system first, if required
Then remove from one deal and add to another, as above
The current deal value will update automatically to the new invoice total.
The deal end date will change to the latest end date of the included invoices.
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To merge contracts:
Each Contract can have only one accounting customer, so ensure this is possible first
- If your customers are duplicated in your accounting system, these should be merged first. See View and Manage your Contracts
- If you have a consolidated entity, merging customers should be done at the subsidiary level. This ensures future invoices will be associated with the correct customer.
Then merge contracts after moving invoices across
SXP Invoicing |
Other CRM plans |
Merge deals in HubSpot, then sync.
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- Open the relevant contract and move the invoices.
- Each invoice will need to be moved. See screenshot below.
Open screenshot in a new tab
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To split contracts:
SXP Invoicing |
Other CRM plans |
Create a new deal (contract) in HubSpot
Move invoices:
- Remove invoices from the contract (see above)
- Add invoices to the new contract (see above)
Modify issued invoices in your accounting system, then sync
Modify future invoices in HubSpot, then sync
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- Create a new contract on the Contracts page
Move invoices: find the invoices to be moved to the new contract
- Delete the invoices from the initial contract (issued and pending)
- Add the invoices to the new contract (issued and pending)
Modify issued invoices in your accounting system, then sync
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To delete contracts:
SXP Invoicing |
Other CRM plans |
Delete the deal in HubSpot, then sync with ScaleXP.
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- Find the contract on the Contracts page
- To delete the contract, click the trash can or bin as shown below.
Open screenshot in a new tab
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To change contract values:
Current contract value updates automatically based on the total value of all associated invoices
Original Contract Value
SXP Invoicing |
Other CRM plans |
Original Contract Value comes from HubSpot
It is converted at the FX rate in HubSpot
It is not editable
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Original Contract Value comes from your CRM deal if there is one
If not, it is the value entered manually for Contract Value on creation of the deal
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Current Contract Value
SXP Invoicing |
Other CRM plans |
Current Contract Value is the total of all invoices attached to the deal in HubSpot Invoicing
It updates automatically
See above for how to add, delete, or modify associated invoices
In a consolidated company, the current value is set in the currency of the subsidiary's accounting system, then translated to the parent company using the invoice rates table at the parent company.
See FX Rates: What foreign exchange rate is being used?
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Current Contract Value is the total of all invoices attached to the deal in Contracts
It updates automatically
See above for how to add, delete, or modify associated invoices
In a consolidated company, the current value is set in the currency of the subsidiary's accounting system, then translated to the parent company using the invoice rates table at the parent company.
See FX Rates: What foreign exchange rate is being used?
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How to Change to Contract Start Date
This generally remains fixed.
SXP Invoicing |
Other CRM plans |
- The Start Date is initially defined by the mapping you did when you added HubSpot to ScaleXP – after that, it must be manually adjusted in both places (it doesn't sync after initial creation)
- You can adjust this mapping on the HubSpot configurations page — see
Step 2: Field Mapping, in How to Configure HubSpot in ScaleXP
- If no field is mapped, the deal close date is used instead
- The date can be modified in ScaleXP for an individual deal if required
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- The Start Date is initially defined by the mapping you did when you added HubSpot to ScaleXP – after that, it must be manually adjusted in both places (it doesn't sync after initial creation)
- You can adjust this mapping on the HubSpot configurations page — see
Step 2: Field Mapping, in How to Configure your CRM in ScaleXP
- If no field is mapped, the deal close date is used instead
- The date can be modified in ScaleXP for an individual deal if required
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How to Change the Contract End Date
This automatically updates to reflect the latest end date of associated invoices
SXP Invoicing |
Other CRM plans |
This automatically updates to reflect the latest end date of associated invoices.
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This automatically updates to reflect the latest end date of associated invoices.
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