Why are some of my pending invoices missing from my sales report?

This article reviews possible reasons you may not see future invoices from HubSpot ScaleXP Invoicing in your MRR or revenue forecast report.

To add expected repeating invoices to a Revenue Recognition or MRR or ARR report, select “pending” in the “Configure Report”  options as shown in this screenshot.

  • Ensure that “pending invoices” is selected.

  • Ensure that the filters include the accounts and date range for the revenue to be recognised.
  • If you are still missing pending invoices, check that they are included in HubSpot ScaleXP Invoicing.  If not, you will need to add them to the HubSpot deal using ScaleXP Invoicing.
  • If you still don't see the invoices, check that the deal is “Closed Won”.  If the deal is in a Pipeline Stage which is not “Closed Won” (100% probability), then ScaleXP will not include the pending invoices.   In this case, the deal must be moved to a Closed Won Stage for the invoices to be picked up.