How can I exclude a customer from New or Lost? Can I exclude a customer from all calculations? Specific customers can be excluded from calculations (including new, lost, upgraded downgraded). Just click the red circle next to...
How can I change the churn assumption in the customers page, reports and graphs? At the top of the Customers Page and in your SaaS Metrics reports and Dashboards, ScaleXP calculates Churn or “Lost...
Revenue per customer does not look correct. How can I verify revenue per customer? Click on the Customers tab. Here you will see a full list of customers included in Revenue. You can also...
Why does the Customers tab have duplicate customers? How can I get rid of duplicate customers? From time to time, duplicate customers will appear in the Customers tab. This is caused by duplicate names in the...
How to link the data from the Customer tab to the graphs, reports and dashboards; How to change the global report for Customer page data such as revenue, MRR, customer and churn information; How to set the global report To link the data from the Customers tab to Reports, Dashboards and Presentations, on the Customers page, select the report...